TERMS & CONDITIONS:

 

1. INTRODUCTION:

These Terms & Conditions shall apply exclusively between the final Customer and the company By BLANCH whose registered office is at 1 rue des Sœurs, 67400 Illkirch (Strasbourg), France; entered in the Trade Register of Strasbourg under number 809 355 993. Any Internet user can read the Terms & Conditions without restriction or reservation to all items offered for sale on the site.  The terms are applicable without restriction or reservation to all items offered for sale on the site.

Any order on the site is conditional on the prior consultation and acceptance by the Customer of these Terms and the applicable rates. The validation of an order following the

The validation of an order following the order procedure proposed on the site implies acceptance of these Terms. These Terms prevail over any other document.

 

2. ORDERS:

Once your entire order has been dispatched, we will e-mail you a shipping confirmation with the tracking number.

Please notify By BLANCH if:

· You have not received a confirmation email within 3 business days following your purchase; please check that the order information is correct.

· You have not received your order after the estimated delivery time appearing in your shipping confirmation e-mail. Please check first with UPS using your tracking number.

We cannot be held responsible if the consumer mistyped the contact data or

for packages once proof of delivery is generated.

For any further information about your online order please email us at info@byblanch.com

All orders are subject to acceptance and availability; none of the items in your card is reserved. Products might be purchased by other customers if you haven’t validated your order. By BLANCH offers products for sale that are in stock and available for dispatch from our distribution centre.

You also have the option to provide your email to be notified of the arrival of products out of stock.

If you have provided your email address for notification of the arrival of a specific product listed on our site, we try to inform you by email within the 7 following days once the product is back in stock. Please note that it may happen that certain products are sold out again during that period.

 

3. PRICES:

Prices displayed on the site are in Euros EUR, Pounds GBP, American Dollars USD or Australian Dollars AUD and are displayed on the client’s IP address and / or the language of the browser used. By default, the products are invoiced in Euros EUR, but may be in your local currency depending on the country.  The prices include all taxes (VAT), excluding shipping costs. Prices charged to customers are those taking effect on the date of the order.

By BLANCH is physically unable to communicate to customers accurate information about the total costs relating to customs formalities and import taxes applicable in the country where delivery is requested. The payment of these fees may be required for entry of products ordered on the territory of delivery is the full responsibility of customers. The non-payment by the customer of customs duties entails the cancellation of the order and its repayment. Transport and customs clearance fees paid by By BLANCH will be deducted from the refund amount.

If your credit card is not in Euros, the final price is calculated according to the exchange rate applicable on the day when your card issuer processes the transaction.

Any new taxes or contributions, in particular environmental, are likely to be reflected in the sale price of the articles. Product prices are exclusive of delivery charges. The amount of shipping costs is stated on the site before confirming the order. By BLANCH reserves the right to change prices of items at any time ; the articles being billed based on rates in effect when the order is confirmed.

 

4. PAYMENT METHODS:

Products are paid upfront.

The credit cards accepted are Visa and MasterCard. You can also choose to pay via PayPal. If you select this option when making your purchase, you will be taken to the PayPal website, where you will be asked to connect. You can then check the final amount before clicking « Pay Now ». Once the transaction is validated you will be redirected to BYBLANCH.COM  .

 

5. SHIPPING:

Shipping is via Colissimo International, UPS standard or UPS express saver delivery services.

We are offering free shipping to the European Union countries, Andorra, Monaco and Switzerland.  Delivery will be made between 3 to 5 business days approximately (depending on the country) after receiving the shipping confirmation e-mail. 

International orders outside the European Union have varied rates of shipping depending on your country/region. Please select your country from the drop-down list in the checkout section where you will be informed of the expected delivery time and shipping cost.

Delivery will be made between 5 to 10 business days approximately (depending on the country) after receiving the shipping confirmation e-mail from the By BLANCH team.

 

International Shipping Disclaimer 

Please note that any items shipped internationally outside the European Union may be subject to import duties and taxes applicable to your country. You will be responsible for additional charges that incur any additional customs clearance charges.  Please note, By BLANCH has no control over these charges and cannot predict what they may be. Customs policies vary from country to country.

We recommend you to contact your local customs authority for further information.

We currently deliver in a big part of the world and we are constantly working to expand.

Please contact us if your country is not on the list as we might be able to add your country to the list or ship as a special order.

 

6. RIGHT OF WITHRAWAL – RETURNS & EXCHANGES:

In application of the law of 17th March 2014 (French law) on the consumer, the Customer therefore has a period of 14 calendar days after the receipt of his order to exercise his right of withdrawal. If the Customer wishes to exercise his right of withrawal or make an exchange, it must notify By BLANCH  via email to info@byblanch.com .

 

RETURNS:

We offer a full refund to items returned to us within 14 calendar days.

Shoes must be returned to us in the same condition as you received them, unused and along with the order number included.

We only accept returns or exchanges purchased at byblanch.com

Items must meet the below requirements to be returned:

Once your Return arrives to our warehouse, please allow 14 business days for your refund to be processed. You will be notified by email once finalized.

Please note that delivery costs won’t be refunded.

 

SALE ITEMS:

All Sale items purchased that are on final sale and cannot be exchanged or returned.

 

EXCHANGES:

Exchanges requests must be made within 14 calendar days after the confirmation email of delivery.

Please contact us at info@byblanch.com and we will give you instructions on how to return the item.

Specify the exchange item and the new color/size and style on the exchange email. You will need to ship it back to us and we’ll send your new item free of shipping charges once the original item has been received at the warehouse.

It is the full responsibility of the customer to cover the shipping costs for the item to be returned.

Availability of the replacement item is not guaranteed.  You will receive an e-mail notification upon the completion of the exchange processing.

If you are exchanging an item due to a mistake made by BYBLANCH.COM or because of quality issues, we will pay the shipping cost to send a replacement item to you.

 

7. INTELLECTUAL PROPERTY:

By BLANCH entirely and exclusively owns the intellectual property rights.

It is therefore forbidden to reproduce in any form whatsoever, directly or indirectly, and to alter the brand, names, acronyms, logos, colours, graphics or other signs appearing on the elements provided within the site and to use or exploit these elements other than in relation with the execution hereof.

Reproduction or use of all or part of these elements is only authorized for information purposes for personal and private use, any reproduction or use of copies for other purposes is expressly prohibited.

Any other use without the prior written consent of By BLANCH constitutes infringement and is punishable under Intellectual Property.

 

8. PERSONAL DATA:

By BLANCH collects personal information in several ways when you place an order or when you register for a service offered by By BLANCH. If you place an order, we require personal information such as your name, email address, phone numbers, postal address, delivery address and your credit card billing address, so we can process and fulfil your order.

We may also obtain information following identity or authentication checks. Wee may also ask you for your phone number. This number can be forwarded to our delivery service to facilitate the process. This information allows us to process your order and to notify you of its status.

By BLANCH engages to take every precaution to ensure the security of its files and the protection of its computer system, and in particular prevent the personal information of the Customer being distorted, damaged or unauthorized  third parties to access.

Customer’s personal information is sent and stored at the web host in France, whose address appear on the site under « legal notice ».

 

9. COOKIES:

In order to process the Customer’s order, and to better understand their needs and customize the services offered on the site, By BLANCH uses cookies. A cookie is a file stored on the hard disk of the Customer computer that aims to report its passage on the site.

Cookies remember, the Customer visiting time on the site, identity (known thanks to his email address and password) and the contents of her basket. Once disconnected from the site, that information is stored for 30 days before being permanently deleted.

The Customer can oppose the recording of cookies by configuring their Internet browser. They lose all personalization of the service that is offered on the site.

The site uses software applications from third parties, which allow the Customer to share website content with other people or to inform these other people’s opinion regarding a site’s content. (Social Networks like “Facebook”, « Google+ », Twitter, etc.).

When the client visits a page on the site with a button to « Share » or « Like », the browser establishes a direct connection with the servers of the social network concerned.

If connected to the social network while browsing, application buttons allow to link viewed pages on his account.

If it interacts with plug-ins, e.g. by clicking on the button « Like » or by leaving a comment, the corresponding information will be forwarded to the social network concerned and published on his account.

 

10. PHOTOGRAPHY:

Product photography is not contractual, which means that colours can have a different tone depending on the computer screen or printer. The image may differ slightly from reality.

 

11. RESPONSIBILITY:

By BLANCH reserves the right to modify the information contained in this site at any time without notice.

By BLANCH engages to describe with great accuracy the products sold on the site and ensure the best possible conditions in the update of the information disseminated there.

Placing an order on the site implies knowledge and acceptance of the procedures at the Internet notably regarding technical performance, response times, connection, transfers of information, risk of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet.

By BLANCH can not therefore in any way be liable for any direct or indirect damage resulting from misuse or incident associated with the use of computers, access to the Internet, maintenance or malfunction servers, telephone line or any other technical connection, the Customer connection to the site is doing under his own responsibility.

By BLANCH will not be held liable for any failure or delay in fulfilling orders, caused by events beyond its control or a case of Force Majeure :

· Strikes, closures or other industrial action.

· Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or thereat or preparation for war.

· Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.

· Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

· Inability to use public and private telecommunications networks.

· Acts, decrees, legislation, regulations or restrictions of any government.

· Strike, failure or shipping accidents, postal or otherwise.

 

12. DISPUTES:

These Terms are subjected to French law.

Any disputes which purchase and sale transactions concluded under these General Terms and Conditions may result, for both their validity, interpretation, execution, termination, their consequences which could not have be resolved between the vendor and the customer will be submitted to the competent courts in common law conditions.

 

13. PRE-CONTRACTUAL INFORMATION:

The Customer acknowledges having received notice, prior to placing the order, in a legible and understandable manner of these Terms & Conditions and all information referred to the Articles L111-1 to L111-7 (French law), particularly:

· The essential characteristics of the product.

· The price of the Products and associated costs (delivery, for example).

·  The date or period to which the vendor agrees to deliver the product.

· Information regarding the identity of the Seller, its postal address, telephone, electronic email and its activities.

· Information about legal and contractual guarantees and their implementation modalities.

· The features of digital content and, where appropriate, its interoperability.

· The possibility of using a conventional mediation in case of disputes.

· The information on the right of withdrawal (existence, conditions, delay, how to exercise this right and standard form of withdrawal), the cost of return of the Products, the termination provisions and other key terms and conditions.

The fact that an individual (or entity) to order on the website BYBLANCH.COM implies full acceptance of these Terms & Conditions, as expressly acknowledged by the Customer, who renounces to take advantage of any contradictory document, which would be unenforceable to the Seller.